Q1

Where can I access WiFi service at Sacramento International Airport?

A1

Sacramento County Airport System’s free WiFi is available throughout the indoor public areas of Sacramento International Airport: Terminal A, Terminal B and the Rental Car Terminal.

Q2

How do I connect to the Sacramento International Airport WiFi Network?

A2

To connect to the network, first enable your WiFi network card in your computer, right click the computer icon in the notification area and select view available wireless networks, from here please select the appropriate wifi network and click connect. Once you have connected, open a web browser and you should see the AWG Sacramento International Airport welcome page.

Q3

How much does it cost to connect to the Internet on the Sacramento International Airport WiFi system?

A3

Usage of the wifi system at Sacramento International Airport is free thanks to the Sacramento County Airport System, AWG and its advertising partners.

Q4

What is the SSID to connect to the Sacramento International Airport WiFi Network?

A4

The SSID to connect to Sacramento International Airport is as follows:

flysacramento

Q5

How do I configure the SSID on my computer?

A5

To configure your SSID follow the instructions below for your operating system:

NOTE: Some WiFi network cards (such as Intel, Dell Trumobile, Netgear, Linksys and Cisco Aironet WiFi cards) have specific configuration utilities to modify wireless network settings. If you have one of these manufacturer provided utilities, first try using the utility to configure your network settings. The important settings are:

1. The SSID is airport specific Please select from the list
2. The network type is "Access Point" or "Infrastructure" NOT "ad hoc"
3. Do NOT enable WEP (Wireless Enabled Privacy)

• Windows 7 and Vista
• Windows XP Home & Professional Editions
• Windows 2000
• Windows 98 & ME
• Windows NT
• Mac OS

Windows 7 and Vista:
NOTE: Windows 7 / Vista should automatically detect the network and present it as an option to connect to. If it does not, try the following:

1. Click on the "Start" menu and select "Control Panel," then select "Network and Internet Connections"
2. Click on "Network and Sharing Center"
3. Click “Connect to a network” to start the connection wizard.
4. Select the appropriate SSID and click connect.
5. Click “Connect anyway” when warned that the network is unsecured. While there is not any encryption on the network connection, when sensitive information is conveyed to us, it will be encrypted by the internet browser.
6. Windows will now connect to the network.
7. Please select to save this network as well as start this connection automatically for future connections.
8. You should now be connected, so please open the browser of your choice and view our portal page. If you are still having problems, please call the WiFi helpdesk at 877-294-WiFi (9434)

 Windows XP Home & Professional Editions:
NOTE: Windows XP should automatically detect the loganwifi network and present it as an option to connect to. If it does not, try the following:

9. Click on the "Start" menu and select "Control Panel," then select "Network and Internet Connections"
10. Double-click on "Network Connections"
11. Right-click the "Wireless Network Connection" and select "Properties" from the menu
12. Select the "Wireless Networks" tab at the top of the screen
13. Make sure that "Use Windows to configure my wireless network settings" is checked
14. Press the "Add" button to add a "Preferred Network"
15. In the "Wireless Network Properties" window enter the Network Name (SSID) and then make sure the "Data Encryption (WEP enabled)" and "Network Authentication (Shared Mode)" checkboxes are NOT checked. Also, at the bottom of the window the checkbox next to "This is a computer-to-computer (ad hoc) network; wireless access points are not used" is NOT checked. Press OK
16. Select the "Authentication" tab at the top of the "Wireless Network Connection Properties" window. Make sure the "Enable network access control using IEEE 802.1X checkbox is unchecked. Then, press OK
17. Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-294-WiFi (9434).

Windows 2000

1. Click on the "Start Menu", then "Settings", then "Network and Dial-Up Connections" and then select the name of your wireless network connection (it may be listed as Local Area Connection or Local Area Connection 2 or some other name). Alternatively, in the "Network and Dial-Up Connections" window, right click on the icon of your wireless network and select "Properties"
2. In the "Properties" window, press the "Configure" button under the "Connect Using:" area.
3. Select the "Advanced" Tab
4. Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
5. Close the windows associated with "Network and Dial-Up Connections", if any. You will likely be prompted to restart your computer.
6. Restart your computer. Your computer should now be configured to connect to the Logan Wi-Fi network. If you are still having problems, please call the WiFi helpdesk at 877-294-WiFi (9434)

Windows 98 & ME

1. Click on the "Start Menu", then "Settings", then "Control Panel"
2. In the "Control Panel" window, double click on the "Network" icon
3. Select the "Adapters" tab
4. Select your wireless network adapter from the "Network Adapters:" list and then press the "Properties" button.
5. Select the "Advanced" Tab
6. Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
7. Close the windows associated with "Network", if any. You will likely be prompted to restart your computer.
8. Restart your computer. Your computer should now be configured to connect to the Logan WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-294-WiFi (9434)

WindowsNT

1. Click on the "Start Menu", then "Settings", then "Control Panel"
2. In the "Control Panel" window, double click on the "Network" icon
3. Select the "Adapters" tab
4. Select your wireless network adapter from the "Network Adapters:" list and then press the "Properties" button.
5. Select the "Advanced" Tab
6. Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
7. Close the windows associated with "Network", if any. You will likely be prompted to restart your computer.
8. Restart your computer. Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-294-WiFi (9434)

Mac OS
NOTE: the SSID is not manually entered in the MAC OS; it is selected from a list of available networks.

1. Under the "Apple" menu, select "AirPort"
2. Under "Choose Network" select your network
3. Close the window (save the settings if prompted)

Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-294-WiFi (9434)

Q6

Using my email client I can receive my email fine, but am having problems sending email. Are there settings I need to change?

A6

If when using your email client you can receive email, but cannot send email, you probably need to contact your Internet Service Provider (ISP) to obtain a secure outgoing mail (SMTP) connection. To help minimize SPAM email, most ISP's do not allow users from other networks to connect to their outgoing mail servers without a secure, authenticated connection.

It may be that your account is already enabled for a secure connection. If so, you can probably configure your email client to use authentication when connecting to your outgoing mail server. Typically, the authentication username and password is the same as your incoming mail server username and password.

If you still cannot send email after modifying your outgoing mail server settings, please contact your ISP for assistance.

Q7

Who do I contact for more assistance?

A7

If, after troubleshooting your connection to WiFi at Sacramento International Airport, you are still having problems, please call our WiFi helpdesk at 877-294-WiFi (9434).