PVD

Customer Service

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Chat live with our tech support staff.

Chatea en vivo con nuestro personal de soporte técnico.

Chattez en direct avec notre personnel du support technique.

Chatten Sie live mit unserer Tech-Support-Mitarbeiter.

私たちの技術サポートスタッフとライブチャット。

在线聊天与我们的技术支持人员。

دردشة حية مع الموظفين لدينا دعم التكنولوجيا.

The chat is also translated into a wide variety of languages for the convenience of our international travelers.

The Shops at Prudential Center has a combined Customer Service Desk and Visitor Information Desk, which provides tourists and visitors with information about the Center as well as Boston and beyond.

Customer Service Desk:
Located in Center Court near Ann Taylor and Club Monaco. Services include:
• Store and Boston restaurant directories and maps
• Tourist information and directions
• Wheelchairs and child strollers
• Lost & Found
• Boston restaurant reservation service Monday–Saturday 10:00 a.m.–9:00 p.m. Sunday 11:00 a.m.–6:00 p.m.

Visitor Information Desk
(Greater Boston Convention & Visitors Bureau):
Located at the Customer Service Desk in Center Court. Services include:
• City maps and guidebooks
• Public transportation information
• Boston parking information
• Postcards
• Go Boston cards
• Citypass Monday–Saturday 9:00 a.m.–6:00 p.m. Sunday 10:00 a.m.–6:00 p.m.

Amenities

ATM machines – Bank of America, Sovereign Bank, Citizens Bank
Banks - First Republic Bank and Sovereign Bank
Barber shop
Car rental
Car wash & detail
Chapel
Customer Service Desk/Visitor Information Desk
Dental services
Dry cleaners
Employment Opportunities Resource Binder
Health club
Locksmith
Newstand
Public telephones/TTY telephone
Shoe repair
Shoe shine
Stroller rental (complimentary)
Ticket agency
U.S. Post Office
Wheelchair rental (complimentary)

About The Shops at Prudential Center

Located in the heart of Boston's historic Back Bay, the landmark Prudential Center is a 3.2 million square-foot mixed-use urban center comprised of 2.6 million square-foot of office space and 620,000 square-foot of retail space. The office component of the Prudential Center consists of the Prudential Tower, 111 Huntington Avenue, and 101 Huntington Avenue. The 52-story Prudential Tower was built in 1965 and is Boston’s second tallest office building. 111 Huntington Avenue, a 36-story Class A office building opened in September 2001. Completed in 1973, the 25-story 101 Huntington Avenue office building serves as headquarters to Arnold Worldwide. In 2002, the building was re-clad with pink Spanish granite and a decorative cornice giving it distinction in the Boston skyline.

The Shops at Prudential Center, the retail component of the complex, is anchored by Saks Fifth Avenue and Lord & Taylor and consists of 75 stores and restaurants. Major retailers include Ann Taylor, Barnes & Noble (Boston’s largest bookstore), The Cheesecake Factory, Club Monaco, Lacoste, Sephora and Talbots. With over 60,000 visitors a day, The Shops at Prudential Center is ranked among the top 5 shopping centers in the nation by Women’s Wear Daily. The Prudential Center is home to Boston Duck Tours, the Prudential Center Skywalk (which is Boston’s only observatory), and a wide assortment of amenities including a Fitcorp fitness center, a full-service U.S. Post Office, a Catholic chapel, and Enterprise car rental. The Prudential Center features New England’s largest enclosed parking garage with over 3,800 spaces and direct access to all office buildings as well as The Shops at Prudential Center.

The Prudential Center’s South Garden, a 1.3 acre open-air park located in the apex of the retail arcades and office buildings, provides a relaxing urban oasis complete with water features, a built-in stage for musical performances, and ample seating areas.

The Prudential Center’s success as a mixed-use project is a result of it not only having world-class office and retail destinations, but truly serving as part of the community fabric.

Support and FAQs

Chat With Tech Support

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How do I connect to the Aiportwifi.com network?

To connect to the network, first enable your WiFi network card in your computer, right click the computer icon in the notification area and select view available wireless networks, from here please select the appropriate wifi network and click connect. Once you have connected, open a web browser and you should see the Airportwifi.com welcome page. If you do not see the welcome page, try connecting to www.airportwifi.com.

What is the SSID to connect to Airportwifi.com network?

The SSID to connect to the Airportwifi.com is: Prudential Center WiFi

How do I configure the SSID on my computer?

To configure your SSID follow the instructions below for your operating system:

NOTE: Some WiFi network cards (such as Intel, Dell Trumobile, Netgear, Linksys and Cisco Aironet WiFi cards) have specific configuration utilities to modify wireless network settings. If you have one of these manufacturer provided utilities, first try using the utility to configure your network settings. The important settings are:

  • The SSID is airport specific. Please select from the list
  • The network type is "Access Point" or "Infrastructure" NOT "ad hoc"
  • Do NOT enable WEP (Wireless Enabled Privacy)

Windows 7 and Vista:

NOTE: Windows 7 / Vista should automatically detect the network and present it as an option to connect to. If it does not, try the following:

  1. Click on the "Start" menu and select "Control Panel," then select "Network and Internet Connections"
  2. Click on "Network and Sharing Center"
  3. Click “Connect to a network” to start the connection wizard.
  4. Select the appropriate SSID and click connect.
  5. Click “Connect anyway” when warned that the network is unsecured. While there is not any encryption on the network connection, when sensitive information is conveyed to us, it will be encrypted by the internet browser.

Windows will now connect to the network. Please select to save this network as well as start this connection automatically for future connections. You should now be connected, so please open the browser of your choice and view our portal page. If you are still having problems, please call the WiFi helpdesk at 877-AWG-WiFi (877)-294-9434

Windows XP Home & Professional Editions:

NOTE: Windows XP should automatically detect the loganwifi network and present it as an option to connect to. If it does not, try the following:

  1. Click on the "Start" menu and select "Control Panel," then select "Network and Internet Connections"
  2. Double-click on "Network Connections"
  3. Right-click the "Wireless Network Connection" and select "Properties" from the menu
  4. Select the "Wireless Networks" tab at the top of the screen
  5. Make sure that "Use Windows to configure my wireless network settings" is checked
  6. Press the "Add" button to add a "Preferred Network"
  7. In the "Wireless Network Properties" window enter the Network Name (SSID) and then make sure the "Data Encryption (WEP enabled)" and "Network Authentication (Shared Mode)" checkboxes are NOT checked. Also, at the bottom of the window the checkbox next to "This is a computer-to-computer (ad hoc) network; wireless access points are not used" is NOT checked. Press OK
  8. Select the "Authentication" tab at the top of the "Wireless Network Connection Properties" window. Make sure the "Enable network access control using IEEE 802.1X checkbox is unchecked. Then, press OK

Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-AWG-WiFi (877)-294-9434.

Windows 2000

  1. Click on the "Start Menu", then "Settings", then "Network and Dial-Up Connections" and then select the name of your wireless network connection (it may be listed as Local Area Connection or Local Area Connection 2 or some other name). Alternatively, in the "Network and Dial-Up Connections" window, right click on the icon of your wireless network and select "Properties"
  2. In the "Properties" window, press the "Configure" button under the "Connect Using:" area.
  3. Select the "Advanced" Tab
  4. Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
  5. Close the windows associated with "Network and Dial-Up Connections", if any. You will likely be prompted to restart your computer.
  6. Restart your computer. Your computer should now be configured to connect to the network. If you are still having problems, please call the WiFi helpdesk at 617-561-WiFi (9434)

Windows 98 & ME

  1. Click on the "Start Menu", then "Settings", then "Control Panel"
  2. In the "Control Panel" window, double click on the "Network" icon
  3. Select the "Adapters" tab
  4. Select your wireless network adapter from the "Network Adapters:" list and then press the "Properties" button.
  5. Select the "Advanced" Tab
  6. Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
  7. Close the windows associated with "Network", if any. You will likely be prompted to restart your computer.
  8. Restart your computer. Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-AWG-WiFi (877)-294-9434

WindowsNT

  1. Click on the "Start Menu", then "Settings", then "Control Panel"
  2. In the "Control Panel" window, double click on the "Network" icon
  3. Select the "Adapters" tab
  4. Select your wireless network adapter from the "Network Adapters:" list and then press the "Properties" button.
  5. Select the "Advanced" Tab
  6. Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
  7. Close the windows associated with "Network", if any. You will likely be prompted to restart your computer.
  8. Restart your computer. Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-AWG-WiFi (877)-294-9434

Mac OS

NOTE: the SSID is not manually entered in the MAC OS; it is selected from a list of available networks.

  1. Under the "Apple" menu, select "AirPort"
  2. Under "Choose Network" select your network
  3. Close the window (save the settings if prompted)
  4. Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 877-AWG-WiFi (877)-294-9434

Using my email client I can receive my email fine, but I am having problems sending email. Are there settings I need to change?

If when using your email client you can receive email, but cannot send email, you probably need to contact your Internet Service Provider (ISP) to obtain a secure outgoing mail (SMTP) connection. To help minimize SPAM email, most ISP's do not allow users from other networks to connect to their outgoing mail servers without a secure, authenticated connection.
It may be that your account is already enabled for a secure connection. If so, you can probably configure your email client to use authentication when connecting to your outgoing mail server. Typically, the authentication username and password is the same as your incoming mail server username and password.
If you still cannot send email after modifying your outgoing mail server settings, please contact your ISP for assistance.

Who do I contact for more assistance?

If, after troubleshooting your connection to the Airportwifi.com, you are still having problems, please call our WiFi helpdesk at 877-AWG-WiFi (877)-294-9434.