Support and FAQ's

Where can I access the WiFi service?

The airport WiFi system is available in most public areas of the airport.

How do I connect to the Aiportwifi.com network?

To connect to the network, first enable your WiFi network card in your computer, right click the computer icon in the notification area and select view available wireless networks, from here please select the appropriate wifi network and click connect. Once you have connected, open a web browser and you should see the Airportwifi.com welcome page. If you do not see the welcome page, try connecting to www.airportwifi.com.

How much does it cost to connect to Airportwifi.com?

The fee is airport specific. Pricing ranges from sponsored access to $7.95 for 24 hours.

When and how do I pay this fee?

You will be prompted to pay by credit card when you attempt to connect to the Internet through your web browser.

What is the SSID to connect to Airportwifi.com network?
 
The SSID to connect to the Airportwifi.com is different in each of our locations. The list is as follows:

Atlanta Harts Field                    ATL-WIFI
Boston Logan International       loganwifi
Miami International                    MIA-WiFi
Sacramento International          flysacramento
Indianapolis International          IND_PUBLIC_WiFi
Burbank Bob Hope Airport        AWGWiFi
Omaha Eppley Field                 AWGWiFi

How do I configure the SSID on my computer?

To configure your SSID follow the instructions below for your operating system:

NOTE: Some WiFi network cards (such as Intel, Dell Trumobile, Netgear, Linksys and Cisco Aironet WiFi cards) have specific configuration utilities to modify wireless network settings. If you have one of these manufacturer provided utilities, first try using the utility to configure your network settings. The important settings are:

The SSID is airport specific. Please select from the list
The network type is "Access Point" or "Infrastructure" NOT "ad hoc"
Do NOT enable WEP (Wireless Enabled Privacy)

Windows 7 and Vista:
NOTE: Windows 7 / Vista should automatically detect the network and present it as an option to connect to. If it does not, try the following:

Click on the "Start" menu and select "Control Panel," then select "Network and Internet Connections"
Click on "Network and Sharing Center"
Click “Connect to a network” to start the connection wizard.
Select the appropriate SSID and click connect.
Click “Connect anyway” when warned that the network is unsecured. While there is not any encryption on the network connection, when sensitive information is conveyed to us, it will be encrypted by the internet browser.
Windows will now connect to the network.
Please select to save this network as well as start this connection automatically for future connections.
You should now be connected, so please open the browser of your choice and view our portal page. If you are still having problems, please call the WiFi helpdesk at 617-561-WiFi (9434)
 

Windows XP Home & Professional Editions:
NOTE: Windows XP should automatically detect the loganwifi network and present it as an option to connect to. If it does not, try the following:

Click on the "Start" menu and select "Control Panel," then select "Network and Internet Connections"
Double-click on "Network Connections"
Right-click the "Wireless Network Connection" and select "Properties" from the menu
Select the "Wireless Networks" tab at the top of the screen
Make sure that "Use Windows to configure my wireless network settings" is checked
Press the "Add" button to add a "Preferred Network"
In the "Wireless Network Properties" window enter the Network Name (SSID) and then make sure the "Data Encryption (WEP enabled)" and "Network Authentication (Shared Mode)" checkboxes are NOT checked. Also, at the bottom of the window the checkbox next to "This is a computer-to-computer (ad hoc) network; wireless access points are not used" is NOT checked. Press OK
Select the "Authentication" tab at the top of the "Wireless Network Connection Properties" window. Make sure the "Enable network access control using IEEE 802.1X checkbox is unchecked. Then, press OK
Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 617-561-WiFi (9434).

Windows 2000

Click on the "Start Menu", then "Settings", then "Network and Dial-Up Connections" and then select the name of your wireless network connection (it may be listed as Local Area Connection or Local Area Connection 2 or some other name). Alternatively, in the "Network and Dial-Up Connections" window, right click on the icon of your wireless network and select "Properties"
In the "Properties" window, press the "Configure" button under the "Connect Using:" area.
Select the "Advanced" Tab
Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
Close the windows associated with "Network and Dial-Up Connections", if any. You will likely be prompted to restart your computer.
Restart your computer. Your computer should now be configured to connect to the network. If you are still having problems, please call the WiFi helpdesk at 617-561-WiFi (9434)

Windows 98 & ME

Click on the "Start Menu", then "Settings", then "Control Panel"
In the "Control Panel" window, double click on the "Network" icon
Select the "Adapters" tab
Select your wireless network adapter from the "Network Adapters:" list and then press the "Properties" button.
Select the "Advanced" Tab
Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
Close the windows associated with "Network", if any. You will likely be prompted to restart your computer.
Restart your computer. Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 617-561-WiFi (9434)

WindowsNT

Click on the "Start Menu", then "Settings", then "Control Panel"
In the "Control Panel" window, double click on the "Network" icon
Select the "Adapters" tab
Select your wireless network adapter from the "Network Adapters:" list and then press the "Properties" button.
Select the "Advanced" Tab
Modify the "SSID" or "Network Name" (no quotes and case sensitive). Press OK.
Close the windows associated with "Network", if any. You will likely be prompted to restart your computer.
Restart your computer. Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 617-561-WiFi (9434)

Mac OS
NOTE: the SSID is not manually entered in the MAC OS; it is selected from a list of available networks.

Under the "Apple" menu, select "AirPort"
Under "Choose Network" select your network
Close the window (save the settings if prompted)
Your computer should now be configured to connect to the WiFi network. If you are still having problems, please call the WiFi helpdesk at 617-561-WiFi (9434)

Using my email client I can receive my email fine, but I am having problems sending email. Are there settings I need to change? 

If when using your email client you can receive email, but cannot send email, you probably need to contact your Internet Service Provider (ISP) to obtain a secure outgoing mail (SMTP) connection. To help minimize SPAM email, most ISP's do not allow users from other networks to connect to their outgoing mail servers without a secure, authenticated connection.
It may be that your account is already enabled for a secure connection. If so, you can probably configure your email client to use authentication when connecting to your outgoing mail server. Typically, the authentication username and password is the same as your incoming mail server username and password.
If you still cannot send email after modifying your outgoing mail server settings, please contact your ISP for assistance.

Who do I contact for more assistance?

If, after troubleshooting your connection to the Airportwifi.com, you are still having problems, please call our WiFi helpdesk at 617-561-WiFi (9434).